Frequently asked questions

Below, you'll find some frequently asked questions and the corresponding answers. Please feel free to contact us in case your question is not answered.

Find the current corona measures at our campsite here
 

What are the arrival and departure times?

If you have booked a PITCH, you can access your pitch from 1 pm on the day of arrival. On the day of departure you have to leave your pitch before 12:00 hrs.

If you have booked an ACCOMMODATION, you can enter your accommodation from 15:00 on the day of arrival. On the day of departure you have to leave your accommodation before 10:30.

How does arrival work outside of the reception's opening hours?

When you arrive outside of the reception's opening hours, you can report to the bar in the main building. In case the bar is closed as well, you can ring at the gate or at the front door until 23:00. If we are unable to help you by telephone, someone will make their way over to you. After 23:00 you will not be able to enter the camping with your car.

Covid and security, will I lose my money if I book now?

If the campsite is not allowed to open during the period you booked or in case of a travel ban imposed by the Belgian authorities, your holiday can be postponed or we will refund you the amount paid in the form of a voucher. With this voucher you can still enjoy your well-deserved holiday at a later date. The voucher is valid for one year.

You or a fellow traveller tested positive for Covid-19 before departure? If you have a cancellation insurance, a refund is possible with a doctor's note (see conditions cancellation fund). Without cancellation insurance the full rental amount will still be charged.

All other circumstances concerning Corona that could impede your stay (for example a negative travel advice) are not considered as a valid reason for reimbursement and are therefore at your own risk. The full rental amount will still be charged.

What is my pitch number?

We try to take into account the wishes and preferences of the camper as much as possible. A communicated pitch number or wish is always subject to reservation. If you want to be guaranteed a particular pitch, you should make a preferential booking on our website. This can be done in the second step of the booking process.

How can I make a reservation?

You can book through this website or make a booking for a camping pitch or rental facility by e-mail (info@petitesuisse.be). You can also use the contact form. For questions or clarifications, please call +32 84 44 40 30 during office hours.

Can I choose my own place on the campsite?

When making a reservation, you can first enter the period and choose among the rental accommodations or camping pitches. In step 2 of the online booking process, you have the option of booking an accommodation or camping pitch with a preference. This means that you can choose a specific pitch or accommodation on the map. A preferred pitch only becomes final after you have received confirmation from us. If you have any problems or questions with your booking, please contact us:

Mail: info@petitesuisse.be

By submitting your reservation, you agree to the campsite regulations and the booking conditions.

How can we book pitches or accommodation next to each other?

When making a reservation, you can first enter the period and choose among the rental accommodations or camping pitches. In step 2 of the online booking process, you have the option of booking an accommodation or camping pitch with a preference. This means that you can choose a specific pitch or accommodation on the map. A preferred pitch only becomes final after you have received confirmation from us. Should you encounter any problems while booking or have any questions, we kindly ask you to contact us:

Mail: info@petitesuisse.be

By sending your reservation, you agree to the camping regulations and the booking conditions.

Is electricity available?

All pitches are equipped with a 10A (=2.2 kWatt) connection. For this you need a 3-pin CEE plug (euro plug) and a maximum cable length of 25 meters. Consumption is charged at €4.00 per night for all pitches.

Is electricity included in a package?

Please check carefully per package whether this is included. Some packages include electricity, for others the use is calculated afterwards based on the meter readings, at the electricity rate applicable at that moment.

Is there any entertainment at the campsite?

There is a full dutch entertainment program during all school holidays from May to September, as well as during the autumn holidays. Due to the corona measures, there is currently a modified programme.

Is there water on the pitch?

The Comfort Plus pitches have their own water tap. The Comfort pitches have a shared water tap. The water in the sanitary buildings and from the taps is drinkable. However, it tastes different than you are used to at home because we pump up our own drinking water.

Is Internet available at the campsite?

In and around the main building, you will be able to use the Wi-Fi connection free of charge. This means that at the terrace, around the swimming pool, at the restaurant and around the playground, you can check your email, send and receive WhatsApp messages and stay up to date on your social contacts via Facebook. You can also check the weather forecasts for free here.

Can we have a barbecue or build a campfire at the campsite?

Barbecuing is allowed in a barbecue on legs. Campfires and the use of fire pits are prohibited.

Barbecues and disposable barbecues are available at the campsite shop. 

Do you have to pay for the showers and the swimming pool?

The use of showers and swimming pool is included in the stay. No card, token or coin is needed.

Can I pay using camping checks?

We do not accept payments by camping checks, silver card or gold card.

Can I traverse Liège with my caravan? (attention! this is not allowed)

Are you on the road with the caravan, and will you need to pass Liège? Make sure to travel around the center. It is not allowed to take a caravan through Liège's center. Many people are unaware of this, but you'll risk a fine of 250 euros if you do! Because Liège has had enough of busy traffic along the quay route, a ring road was created in 2001, called the Liège 'Ring'. In order to prevent heavy or large vehicles opting for the shorter route through the city anyway, that road has become off-limits for 'vehicles heavier than 7.5 tonnes, or longer than 6 meters'. The combination of a car plus a caravan or popup camper is not allowed to drive through the city any longer either. You will automatically enter the ring road if you keep following the direction of Luxembourg.

Should I bring my own bed linen?

When you rent an accommodation with us, you automatically rent bed linen. So you don't have to bring your own. It is not possible to cancel the sheet packs if you bring your own bed linen.

Do the Finnish chalets belong to the camping?

The Finnish chalets are not owned by the camping, they are the property of private owners. The interior varies per chalet as a result. All chalets do, however, meet the rental requirements set by the camping.

Are dogs/pets allowed at the camping?

When you come with your own camping equipment, dogs are allowed, provided that they are on a leash. In the high season we allow a maximum of 1 pet per camping pitch. If you are renting an accommodation, please contact the reception if pets are allowed or not.

The hygienic walking of dogs must be done outside the campsite. Pets are not allowed in the sanitary facilities. It is not permitted to leave pets unattended and dogs must be kept on a leash. The owner is liable for any damage or contamination. The owner is also responsible for ensuring that the presence of his pet does not disturb other campers.

How can I unsubscribe from the newsletter?

In case you no longer wish to receive any newsletters, you can unsubscribe via the link at the bottom of the newsletter. Sometimes, automatically unsubscribing does not work because you have registered with a different email address in the past. The system will not recognize your current email address in this case, which causes the process of automatically unsubscribing to fail.

Solution: please fill out the contact form, on which you indicate that you would like to unsubscribe to the newsletter. Have you received another email address? Please provide us with both your old and new email address via the contact form.